Terms of
Service.
These terms govern your use of Ornetis's website and consulting services. Please read them carefully before engaging with our platform or services.
Acceptance of Terms
By accessing or using the Ornetis website at ornetis.com or engaging our IT consulting services, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
If you do not agree to these Terms, please do not use our website or services. Your continued use of the website following any modifications constitutes your acceptance of the revised Terms.
These Terms should be read alongside our Privacy Policy, Cookie Policy, and any specific Statement of Work or Service Agreement executed between you and Ornetis.
Services Described
Ornetis provides IT consulting services including but not limited to:
- →Technology strategy, digital transformation advisory, and IT roadmap planning
- →Infrastructure design, implementation, and managed services
- →Custom software development and system integration
- →Cybersecurity assessments, strategy, and incident response
- →Cloud architecture, migration, and optimization
- →IT project management and vendor selection advisory
- →Staff augmentation and technical training
Specific deliverables, timelines, pricing, and scope for any engagement are governed by a mutually executed Statement of Work ("SOW") or Service Agreement, which supplements these Terms.
Client Obligations
To enable Ornetis to deliver services effectively, you agree to:
- →Provide timely access to systems, personnel, and information reasonably required to perform the services
- →Designate a qualified project contact with authority to make decisions on your behalf
- →Review and approve deliverables within timelines specified in the SOW
- →Ensure that all information and materials you provide are accurate, complete, and do not infringe third-party rights
- →Comply with all applicable laws in connection with your use of our services
- →Not use our services for any unlawful, harmful, or fraudulent purpose
- →Maintain appropriate security controls for any systems or credentials shared with Ornetis
Delays caused by your failure to fulfill these obligations may result in timeline adjustments or additional fees, which will be communicated in writing prior to invoicing.
Fees & Payment
Fees for services are as specified in the applicable SOW or quote. Unless otherwise stated:
- •Invoices are due — within 30 days of the invoice date
- •Late payments accrue interest — at 1.5% per month (or the maximum permitted by law, if lower)
- •All fees exclusive of taxes — (VAT, GST, sales tax), which are the client's responsibility
- •Expenses — (travel, software licenses, third-party services) are billed at cost with prior written approval
- •Disputed invoices — must be raised in writing within 10 days of receipt; undisputed portions remain due
- •Service suspension — Ornetis reserves the right to suspend services for accounts overdue by more than 45 days
Refund eligibility, if any, is governed by the terms of your specific service agreement.
Intellectual Property
Unless expressly stated otherwise in a signed SOW:
- →Client materials — All pre-existing IP you provide remains your sole property
- →Ornetis tools & frameworks — We retain ownership of our proprietary methodologies, templates, tools, and reusable components
- →Custom deliverables — Upon full payment, you receive a license (or assignment, as specified) to custom work products created specifically for your project
- →Website content — All content on ornetis.com, including text, graphics, logos, and code, is owned by Ornetis and protected by copyright
You may not reproduce, distribute, or create derivative works from Ornetis's website content without written permission. Our name and logo are registered trademarks and may not be used without prior consent.
Confidentiality
Both parties acknowledge that in the course of an engagement, each may receive confidential information belonging to the other. Each party agrees to:
- →Keep all confidential information strictly secret and use it only for the purpose of the engagement
- →Disclose confidential information only to employees or contractors on a strict need-to-know basis
- →Apply at least the same degree of care as it applies to its own confidential information (no less than reasonable care)
- →Promptly notify the other party of any unauthorized disclosure or breach
Confidentiality obligations survive termination of the agreement for a period of three (3) years. They do not apply to information that is publicly known, independently developed, or required to be disclosed by law.
Where a separate Non-Disclosure Agreement (NDA) has been executed, it governs confidentiality in lieu of this section.
Warranties & Disclaimers
Ornetis warrants that:
- →Services will be performed in a professional and workmanlike manner consistent with industry standards
- →We have the right to enter into these Terms and perform the agreed services
- →We will comply with all applicable laws in delivering services
DISCLAIMER: Except as expressly stated above, services and website content are provided "AS IS" without warranty of any kind. Ornetis expressly disclaims all implied warranties, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that our website will be error-free, uninterrupted, or free of viruses.
Limitation of Liability
To the maximum extent permitted by applicable law:
- →Ornetis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, even if advised of the possibility of such damages
- →Our total aggregate liability for any claim arising under or related to these Terms shall not exceed the total fees paid by you to Ornetis in the three (3) months preceding the claim
These limitations apply regardless of the legal theory under which liability is asserted (contract, tort, strict liability, or otherwise). Some jurisdictions do not allow certain limitations, so the above may not apply to you in full.
Indemnification
You agree to indemnify, defend, and hold harmless Ornetis, its directors, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from or related to:
- →Your violation of these Terms or any applicable law or regulation
- →Your use of our services in a manner not authorized by these Terms
- →Any materials or information you provide that infringe third-party intellectual property or privacy rights
- →Your gross negligence or willful misconduct
Term & Termination
These Terms remain in effect for as long as you use our website or services. Either party may terminate a service engagement as specified in the applicable SOW. In the absence of specific provisions:
- •Standard termination — Either party may terminate with 30 days' written notice
- •Breach termination — Either party may terminate immediately for material breach if the breach is not cured within 14 days of written notice
- •Non-payment termination — Ornetis may terminate immediately for non-payment outstanding beyond 45 days
Upon termination, you will pay for all services rendered up to the termination date. Provisions relating to IP, confidentiality, limitation of liability, and dispute resolution survive termination.
Dispute Resolution
In the event of any dispute arising from these Terms or our services, the parties agree to:
- •Step 1 — Informal resolution — Notify the other party in writing and attempt to resolve the dispute in good faith within 30 days
- •Step 2 — Mediation — If informal resolution fails, submit to non-binding mediation with a mutually agreed mediator before initiating legal proceedings
- •Step 3 — Litigation — Claims not resolved through mediation may be brought in the courts of the governing jurisdiction specified in the applicable SOW
Notwithstanding the above, either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm.
General Provisions
- →Entire Agreement — These Terms, together with any SOW and Privacy Policy, constitute the entire agreement between the parties regarding the subject matter herein
- →Severability — If any provision is found invalid or unenforceable, the remaining provisions continue in full force
- →Waiver — Failure to enforce any provision does not constitute a waiver of future enforcement rights
- →Assignment — You may not assign your rights under these Terms without our prior written consent. Ornetis may assign in connection with a merger or acquisition
- →Force Majeure — Neither party is liable for delays caused by events beyond reasonable control (natural disasters, cyberattacks, pandemics, etc.)
- →No Agency — Nothing in these Terms creates a partnership, joint venture, or employment relationship between the parties
- →Notices — All formal notices must be in writing and sent to the contact information specified in the relevant SOW or to info@ornetis.com
Contact
For questions about these Terms of Service, to report a violation, or to request a consultation:
Ornetis Legal & Compliance
info@ornetis.comWe aim to respond to all legal inquiries within 3–5 business days.
For service agreements, statements of work, or commercial inquiries, please visit ornetis.com or contact your dedicated account manager.